FAQs & Policies

Do I need an account to place an order on MXSTUDIO.com?

No, you don't need an account to shop with us. You can order online and check out as a guest every time.

However, by checking out as a guest, you are missing out on MX loyalty points and other promotions such as additional order discounts and referrals. You would also have to enter your details every time you shop with us. To take advantage of these benefits, we recommend creating an account.

Follow this link now to sign up with your Facebook, Google, or Amazon account.

Do you ship outside of the United States?

As of this time we only ship within the United States and U.S. territories including all US Military bases, APO/FPO, Puerto Rico, Guam, and U.S. Virgin Islands.

However, we are working on international shipping options in the future and will announce when it becomes available.

Where do I find the measurements?

Each item's description has additional details related to the item including style, material composition, care instructions and measurements. To easily find the measurements for the specific item please scroll all the way to the bottom of that item's description.

How long does the shipping take?

Our collection features a diverse range of trendy stylish clothing and accessories from around the world.

Shipping times can vary depending on the item's origin. Items that are imported and ship directly from overseas typically arrive within 5 to 10 business days, while items that ship directly from the USA usually take around 2 to 5 business days. You can identify USA-sourced items by the badge next to them, although please note that this doesn't necessarily mean those items are made in the USA. In many cases, USA-sourced items are from local U.S. brands.

You can see estimated delivery times for each item under the "ADD TO CART" button. If you have a mixed order with both Imported and USA-sourced items, those items will be shipped separately, with USA-sourced items arriving first. Imported items might take up to 5 business days for the tracking updates to show up on your order.

What is the return policy?

We strive to offer you the latest trendy stylish clothing from around the world and maintain a healthy relationship with our vendors. To ensure your satisfaction, we offer a 7-day online return policy. You have 7 days from the date of delivery to request an online return and receive a refund or exchange for your items. We are continuing to work closely with our vendors to extend the return timeframes in the future.

Please note that certain items are non-refundable, including swimwear, bodysuits, intimates, jewelry, some accessories such as beauty products, and items marked Final Sale. In order to be eligible for a return, the item must be in its original condition, including all tags and packaging, and cannot be worn or used.

To initiate an online return, please log in to your account or use this Returns Page link, in which case you would need to provide your order ID and email address or your phone number. Once your return is approved, we will provide you with return information instructions, including your RMA authorization and where and how to send your items. Please note that items returned without prior authorization will not be accepted at this time.

Follow this link to start a Return.

Can I change or cancel my order?

Once your order is authorized and payment is verified, a confirmation email will be sent to you. If you wish to cancel or change your order, please contact us within the first 24 hours of placing your order and we will do our best to support your request.

Please note that once the payment is verified, we might not be able to cancel or change your order, but we will assist you in any way possible. When you place your order with us our first priority is to get it to you as fast as possible.

How to pay for orders and split in 4 payments

We accept most major credit cards and payment providers, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. We also offer Shop Pay, which allows you to split your payment into 4 interest-free installments, no impact to your credit score, making it easier to manage your budget.

When you check out, you'll be redirected to a secure payment gateway, which is powered by Shopify Payments. Shopify Payments is a trusted and secure payment provider that complies with the highest industry standards for data encryption and fraud prevention.

Your credit card details are never stored on our servers, and your payment information is transmitted securely using SSL encryption. This ensures that your payment details are protected at all times, giving you peace of mind while you shop with us.

How to use referral or discount code?

To get your referral promotion, simply follow the link provided in your referral email. This will take you to our website, where you can start shopping and apply your promotion at checkout.

To use a discount code, add the items to your shopping cart and tap the % section labeled "Add A Coupon." Enter the code and "SAVE." The discount will then be applied to your order if qualified.

Please note that only one discount code can be used per order, and some exclusions may apply. If you have any questions or issues with applying your promotion or discount code, please contact our customer service team for assistance.

How do MX loyalty points work?

Our loyalty program is a way to thank our customers for their continued support. When you sign up for an account, you'll automatically earn MX loyalty points for creating an account, entering your birthday, placing an order, and other special events such as bonus order points multipliers. These points can be accumulated and redeemed for extra discounts on future orders.

To check your current MX points balance, simply log in to your account and go to the Loyalty Points section. You can redeem your MX points for discounts when you reach certain thresholds. For example, 5000 MX points can be redeemed for a $5 discount, 10,000 MX points can be redeemed for a $10 discount and 15,000 MX points can be redeemed for a $15 discount. These discounts work on top of other discounts and can be used at any time with no order minimums.

Please note that loyalty points cannot be redeemed for cash and are non-transferable. Additionally, any refunds or cancellations of orders will result in the corresponding deduction of loyalty points. There is a 7 days delay after your last order for the new points to apply to your account.

How to use the Wishlists to share with others?

You can use the Wishlist feature to create and manage multiple lists of items you want to buy or receive as gifts. To create a Wishlist, you can browse the website and add items to your wishlist by tapping on the heart icon next to each item or directly from the product page.

Once you've created your wishlist, you can easily share it with others by using the sharing options. You can share your wishlists via email or directly on social media platforms like Facebook, Twitter, and Pinterest. This is a great way to let others know what you're interested in, and it can be helpful for gift-giving occasions.

So go ahead and create your Wishlists today, and share them with your loved ones, family and friends to make sure they know exactly what to get you!

What are the terms of service and other policies?

By using our website and placing an order with us, you agree to comply with our Terms of Service and other policies, which are designed to ensure a safe and secure shopping experience for all customers. The policies you should be aware of include:

Terms of Service cover important topics such as payment, shipping, returns, warranties, and intellectual property rights. We recommend that you review our policies carefully before placing an order with us, as they outline important information about your rights and responsibilities as a customer.

Shipping & Payments: This policy outlines our shipping methods, estimated delivery times, and other important information related to the shipment of your orders and accepting of payments.

Returns & Refunds: This policy details the conditions under which you can return items you have purchased from us and get refunds, including the timeframes within which returns are accepted and which items are not eligible for the refunds.

Privacy Policy: Our privacy policy explains how we collect, use, and protect your personal information, and outlines your rights and responsibilities as a user of our website.

It's important to read and understand these policies before using our website and placing an order. If you have any questions or concerns, please don't hesitate to contact us for assistance.